O’Neill Patient Solicitors LLP (ONP) is the 2nd largest provider of residential Conveyancing and Remortgage legal services in the UK .
We also offer specialist, high-quality legal advice in the areas of Business Law and Commercial Property; Wills and Probate; and Family & Relationship law.
Originally founded in 1987, we employ over 500 people and have established a long-standing, envied reputation in the legal industry.
Our success is based on customer-focused, efficient service delivery; and quality, straightforward legal advice.
We have invested significantly in our IT capabilities over many years to help ensure we provide the speed-of-turnaround and best-in-class experience our customers expect.
ONP has grown organically to its’ current size, with 9 sites in Stockport, Stoke-On-Trent, and London. We have vast experience in the areas of law we practise.
Our teams are highly-committed to achieving the best outcomes for our customers and receive extensive customer services training.
We are always approachable and reward our people based on positive feedback from our customers.
ONP is a dynamic organisation where all team members are valued and share in the success they create.
Service and Communication
Throughout its growth, ONP has retained an unrivalled reputation for personal customer service.
Customers are given direct contact details for the person managing their case. We aim to respond to all communication quickly, clearly and efficiently.
Our teams are trained to proactively manage cases to meet expectations and drive customer satisfaction. We work hard to keep our customers informed of progress, and provide online case tracker access, where possible, to allow customers to track progress online.
Transparency and Treating Customers Fairly
We believe firmly in achieving fair outcomes for customers. We aim to be open and transparent at all times, and take pride in our ability to communicate clearly with our customers.
We strive to provide value-for-money in all our services, and present pricing in a clear and comprehensive way, including details of extra costs payable for third party services, such as conveyancing searches and Land Registry registration fees.
ONP is regulated by the Solicitors Regulation Authority (SRA) and subject to the SRA’s Standards and Regulations. We act at all times in the best interests of our customers.
ONP works with a range of corporate partners; including direct relationships with major lenders, corporate estate agents, panel managers and financial advisor networks.
In service reviews and audits, we consistently meet and exceed expectations. We are frequently rated as the best performing supplier by our business partners, and seen as the supplier of choice within this sector.
ONP is accredited by the Law Society as part of its’ Conveyancing Quality Scheme.
We are committed to the highest standards of data protection and information security and have achieved certification against both the ISO: 27001:2017 international standard, and government-backed “Cyber Essentials PLUS” scheme.