ONP Blog

ONP Solicitors achieves ‘Standard of Excellence’ to make The ESTAS shortlist for 2024

We are very proud to have been recognised for delivering outstanding customer service to our clients by making the shortlist for The ESTAS – the biggest award scheme in the UK residential property industry.

We have achieved the ESTAS ‘Standard of Excellence’ based on the service ratings from customer reviews submitted to the ESTAS review platform which is exclusively for real estate professionals, at the end of the moving experience. ESTAS monitors and verifies service ratings over 12 months giving a highly accurate overview of the standard of service delivered to customers.

The ESTAS Awards honour the best, agents, conveyancers and mortgage brokers in the UK. The awards are powered by the ESTAS online customer review platform for property professionals to demonstrate the customer service standards they deliver for their clients. ESTAS strict verification process ensures reviews are genuine, this year’s shortlist has been calculated following the evaluation of 300,000 customer review ratings.

The regional and national winners will be announced in October at the prestigious annual ESTAS ceremony in London. The awards will be presented by the UK’s favourite property expert Phil Spencer in front of 1,200 of the UK’s top property professionals.

Spencer said “The ESTAS Awards are based on real feedback, from real clients experiencing real service so they provide genuine proof of the service levels that a firm is delivering to clients. To be shortlisted is a great achievement and every firm should be extremely proud of it. It’s a direct reflection of the amazing efforts of staff to deliver exceptional service .”

Simon Brown, founder of ESTAS says “At ESTAS we’re creating a community of property professionals who all share a passion for delivering great service to their clients and a belief that excellent service should be the norm not the exception.”

We are very proud to be shortlisted. We take our levels of customer service very seriously because we know clients have a choice. Hopefully, we can go one step further and win at The ESTAS Awards in October.

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